Support
Pick your app for help, tips and troubleshooting.
Reporting a bug?
Please include your macOS version, the app version, and a short description of what happened. Do not include passwords, private keys, or private images unless they are needed to reproduce the issue.
CloudBridge: SFTP Transfer
Do I need a CloudBridge account?
No. CloudBridge connects to servers that you provide and control.
Where are passwords stored?
Saved server passwords are stored securely in macOS Keychain and are retrieved locally when CloudBridge connects to that server. The password is sent only to that server through SSH.
CompressBox: Image Compressor
Where are compressed files saved?
Completed files are saved locally to your Downloads folder.
Why didn’t my file get much smaller?
Already optimized files may not become much smaller without quality loss. If output size grows, try a lower quality setting or retain the original format.
ImageRenamer: Batch Rename
Are my original files changed?
No. ImageRenamer exports renamed copies into a new folder; the source files and their original names stay in place.
How do I import images?
Use Add Images or Add Folder, or add files from Finder.